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Poking idiots in the eye since 2002
...it's mocktacular!
Hooray for Hollywood 
13th-Jul-2005 09:15 pm
Did you miss me?

I've been reading the communities, but work and planning for parenthood makes it a little hard to find time to write. That doesn't mean I don't run into weirdos, though.

A couple of weeks ago, some guy comes in, hands me a case, and says:

Guy: Check that in, please.
Me: This is a Hollywood Video case.
Guy: I know, just check it in.
Me: We can't check in a Hollywood case. This is Blockbuster.
Guy: Why the hell not?
Me: It's not ours.
Guy: Just check it in.
Me: Our inventory won't take it. You'll have to go to Hollywood Video.
Guy: Why can't you take it?
Me: It belongs to another business. Taking it would be stealing.
Guy: Look, guy, this thing's five days late. If you take it, I won't get late charges.
Me: Yes, you will. As far as I know, Hollywood still has late fees.
Guy: But I'd be returning it to you!
Me: But since you rented it from Hollywood, it falls under their terms and conditions.
Guy: So you're going to give me late charges just because Hollywood does it? That's false advertising!
Me: We won't. Hollywood will.
Guy: I'm gonna tell everyone your commercials are wrong!
Me: You can tell people what you want. But these are Hollywood's rules, not ours. It's their movie.
Guy: I'm gonna pay this, and never come back here again! How much is it?
Me: You owe us nothing.
Guy: So you're taking off the late charges?
Me: No, you owe them the money.
Guy: That's crazy. Take off the late charges or I'm never coming back here.
Me: The late charges are at Hollywood Video. I have no access to them. And you have to bring your movie to them for them to stop accumulating.
Guy: I'm getting out of here. These rules are stupid.

And as he leaves, he drops his movie in our outside dropbox.

The next day, he came to yell at our store manager Gary. He had been to Hollywood and told them his movie was at Blockbuster and he wasn't going back and getting it, so they put his account on hold.

I can't wait for Judge Judy to take this one on.

x-posted to bbv_drones, customers_suck
14th-Jul-2005 03:57 am (UTC)
14th-Jul-2005 04:06 am (UTC)
*blink blink*


*blink blink blink*
14th-Jul-2005 04:07 am (UTC)
Having worked at a Movie Gallery, I can safely say that every chain gets that strain of Dumatticus Customerus almost weekly.

But this takes it to a whole new level. Damn.
14th-Jul-2005 04:08 am (UTC)
I'm, um. That...




14th-Jul-2005 04:18 am (UTC)
So I wonder if he goes to Arby's and demands Big Macs too...
14th-Jul-2005 05:46 am (UTC)
I worked at Arby's for a year and I constantly had people ordering Big Macs and/or Whoppers. I don't know if they were just being stupid and doing it on purpose...I also had people ask me if we sold Roast beef sandwiches. Um, yes that's the point of our fast food chain. :) I have quite a few 'stupid' stories from my year there.
14th-Jul-2005 04:18 am (UTC)
14th-Jul-2005 04:21 am (UTC)
*brain leaks out ears*
14th-Jul-2005 04:48 am (UTC)
Andrew is so hot... Mmm...
14th-Jul-2005 04:47 am (UTC)
OMG. Great post!
Finally a chance to use this...
14th-Jul-2005 05:19 am (UTC)
I bet he has a small penis.
14th-Jul-2005 05:26 am (UTC)
Let us know if you see that dumbass on Judge Judy.

I just love how every movie chain is the same, and how every fast food resturant has the same food, and so on... people are so stupid.

This guy made my brain hurt.
14th-Jul-2005 05:28 am (UTC)
*brain explodey* x.x
14th-Jul-2005 05:33 am (UTC)
Funn thing is, that asshat probably told 10 different people how "stupid" and "rude" Blockbuster employees are.

Trust me, they are rude because they have to deal with that kind of shit all day long.
14th-Jul-2005 06:13 am (UTC)
Judge Judy? Did he threaten to take you to small claims?!
14th-Jul-2005 06:21 am (UTC)
I read this entry to my boyfriend. He said, "I don't get it. Where do these people come from? How do they get up in the morning?> I sure hope they don't breed!"
14th-Jul-2005 06:58 am (UTC)
Ho. Ly. CRAP.
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